I'll make this short. Dealing with HP's customer non-service department to get them to agree to let me send my laptop in to see if they can fix it (not even just "agree to fix it"), has been brutal. They are slow. They don't communicate clearly. Sometimes I'll send them information they request, then twenty-four hours later I'll write back to them and say "Did you get that?" Then they'll respond.
I bought my extended warranty from them, but the customer service people can't see that. They needed me to send them (hp.com) a copy of the receipt (from hp.com) so they could update the database with that information. And it takes them two days to update the database? Give me a ducking break. I could have written the SQL code to update that puppy in 90 seconds.
It almost makes me wish I hadn't bought my beloved 12.5" HP laptop. It especially makes me wish I hadn't bought the $265 2-year extended warranty! I'd go down and throw it in the Mahoning River and buy a Mac. To hell with the environment on this one (with appropriate apologies to the tree huggers in the audience). Yes, I'm a former IBMer and I'm ready to buy a Mac. I have hated and despised Windows Vista since I bought a machine that included that O/S. I now hate HP (except I like their printers, so I can be bought).
The icing on the cake? They had the nerve/courage to send me one of those feedback surveys. Y'know, "How did we do, on a scale of zero to ten?" Most of my responses were in the zero range.
No comments:
Post a Comment