Usability

My colleague and I spend a portion of each day thinking about usability—How can we make our screens and error messages friendlier for our users? How can we get our point across without making the user feel denigrated?

On this morning's commute I had a mandatory roadside meeting with an Ohio State Trooper. When I got to the office I went onto the county website to pay my fine. ($140 - ouch!) When I clicked "Pay Court Costs and Fines", I got the screen you see below.



I'm thinking Portage County needs a little help with their usability studies!